TERMS & CONDITIONS
The agreement is between “You” (The customer) and Country Style Smallgoods ABN 85 089 585 802
PAYMENT FOR GOODS
All items for sale in our online store are listed in Australian Dollars ($AUD). After you have selected items for purchase, to complete the order you will enter the checkout process to pay for you order. Our checkout is secured using Paypal. The PayPal site is highly secure. They use industry-leading technology (such as SSL) to keep your information safe. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, the server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.
Your shopping cart will display the total cost for your order. Once you proceed to the next step of this process, you will be required to select your delivery option.
During the checkout process, you will be required to enter your address and contact details for your order to be delivered to a pick up point at a specified time frame. Please ensure you have provided a phone number that is easily contactable (mobile phone) in the case you are unable to pick up your goods from the pick up point.
Please refer to our Refunds and Returns Policy for this information.
RETURNS AND REFUNDS
In the rare case that you are not happy with your order, please contact us by email or phone on 0421 505 650 to discuss the issue you are having. It is important that if any problem is experienced that you contact us immediately so that the problem can be rectified. In most cases where a product defect has been identified by Country Style Smallgoods, replacement product/s or store credit to equal value will provided. Country Style Smallgoods reserves the right to alter this refund policy with transactions of extenuating circumstances.
We highly recommend that you inspect the goods as soon as your order is received. If we have received your payment and you would like to cancel your order 48 hours or more before your scheduled delivery date, there will be a $5 service charge deducted from your refund amount before it is provided. If you cancel your order within the specified amount of days shown below, the following percentage of your order will be charged as a fee: Over 2 business days before scheduled delivery – A $5 Service fee to process your refund if payment has been received. Less than 2 business days before delivery – A 20% restocking fee applies.
As we are in an industry where the products we offer are likely to vary in weight, please be aware that some variation on the stated weight is likely to occur. In the majority of cases we aim to provide the minimum weight that we have stated for the product. In the case where the product weight is significantly less to a weight that has been quoted, you will be notified and appropriate solution will be offered. In the case that a product is not available, Country Style Smallgoods reserve the right to cancel that component of you order and you will be notified with an alternative solution where possible.
Country Style Smallgoods follow strict quality and hygiene standards and guarantee the quality of our products. Where possible, we aim to have up to date information in all areas of our website. If you believe there is an error in our content, please contact us and we will aim to resolve the potential issue in a time efficient manner.
Country Style Smallgoods maintains the copyrights for our branded products and also has the appropriate permissions to display other branded products on our website. The content (including images, descriptions, product information) on this website remains the property of Country Style Smallgoods and may not be reproduced without permission. The images of our products in our online store may vary slightly due to the nature of the products that we sell.
For any additional information regarding any of our policies, please contact us and we will get back to you as soon as we can.
All prices for products on our website are provided in Australian dollars ($AUD).